Bookshelf

The Change Agent's Handbook: A Survival Guide for Quality Improvement Champions
Author: David W. Hutton
Publisher: American Society for Quality Control (ASQC)
Copyright: Not provided (1996?)
ISBN: 0-87389-287-9
Price: ASQC Member Price US$29.00; List Price: US$32.00
Page Count: 344 pages

David Hutton is a quality practitioner who has been a change agent "in the trenches" since the 1980's and a pioneer in seeking out and applying best practices in this field. His 6x9 in. guidebook leads the reader through the entire process of assessing each situation for creating change, getting established in the new role, and preparing to launch the process. Preparation steps involve the ins and outs of creating a detailed plan for the transformation, manageing the ensuing changes, and learning from the experience. The book deals with the practical issues and personal needs that surround the change agent's assignment, including the emotional pressures and the types of opposition to be expected.

To order, or for more information, contact:
ASQC, P.O. Box 3005, Milwaukee, WI 53201-3005 USA
Telephone: +1 800-248-1946 Outside the US, call +1 414-272-8575
Facsimile: +1 414-272-1734
Internet: http://www.asqc.org

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