Bookshelf
Mapping Work Processes
Author: Dianne Galloway
Publisher: American Society for Quality Control (ASQC)
Copyright: Not provided (1996?)
ISBN: 0-87389-266-6
Price: ASQC Member Price US$15.00; List Price US$17.00
Page Count: 90 pages
This spiral-bound workbook outlines the steps for teams and self-directed
work groups to use in creating detailed flowcharts of existing processes.
Written in a simple and straightforward style, the book steers the team
through specific exercises that are designed to teach anyone how to chart,
understand and improve their work processes. The methods presented encourage
the groups to separate the "what is" from the "should be"
so that developing improvements remains careful and focused.
Clear instructions and checklists show teams how to select the process to
be mapped, how to select the team, and when to schedule team activities
and meetings. Chapter summaries reinforce key learning points. Once the
map is created, the book describes 13 techniques for enhancing the process,
using the completed map for future improvement activities. Also included
are instructions on how to document work processes, which is a requirement
for ISO 9000.
To order, or for more information, contact:
ASQC, P.O. Box 3005, Milwaukee, WI 53201-3005 USA
Telephone: +1 800-248-1946 Outside the US, call +1 414-272-8575
Facsimile: +1 414-272-1734
Internet: http://www.asqc.org
Bookshelf
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