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Quality Management for Government: A Guide to Federal, State and Local Implementation
Author: V. Daniel Hunt
Publisher: American Society for Quality Control (ASQC)
Copyright: Not provided (1996?)
ISBN: 0-87389-239-9
Price: ASQC Member Price US$26.95; List Price US$29.95
Page Count: 384 pages

This 6x9 hardcover guide is filled with examples from actual government case studies in which quality management was a fundamental element in reinventing government processes at the federal, state and local level. The book helps the reader to implement a quality system for their organization, and provides the foundation, focus and methodologies to aggressively and continuously improve the organization's customer satisfaction, productivity and performance objectives. In addition, the book provides information on how to use federal and state quality award criteria as models for improvement.

To order, or for more information, contact:
ASQC, P.O. Box 3005, Milwaukee, WI 53201-3005 USA
Telephone: +1 800-248-1946 Outside the US, call +1 414-272-8575
Facsimile: +1 414-272-1734
Internet: http://www.asqc.org

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